Last Updated: June 18, 2026
At Caftan Oumnia (accessible via https://tastoria.website/), we pride ourselves on delivering premium, high-quality Moroccan garments. We want your digital shopping experience to be as transparent and elegant as our designs.
If you are not entirely satisfied with your purchase, we are here to help. This document outlines our comprehensive rules, timelines, and procedures regarding returns, exchanges, and refunds.
For any immediate assistance or to initiate a return request, please contact our support team through our official channel at https://tastoria.website/contact-us/.
1. The Return Window (Eligibility Period)
You have exactly 30 calendar days from the date you received your item to request a return or an exchange. If 30 days have passed since your delivery confirmation date, we unfortunately cannot offer you a refund or a structural exchange.
2. Conditions for a Valid Return
To ensure that your return is approved and processed efficiently by our warehouse team, the item must meet the following strict criteria:
- The garment must be completely unused, unwashed, and unworn.
- The item must remain in the exact same condition that you received it.
- It must be returned in its original packaging, including all protective tissues, brand boxes, and dynamic garment bags.
- All original security tags, labels, and designer seals must remain securely attached to the fabric and completely intact.
- You must present the original receipt, invoice, or digital proof of purchase generated by https://tastoria.website/.
3. Non-Returnable and Exempt Items
Due to the custom-tailored and high-end nature of traditional Moroccan couture, certain items are strictly exempt from being returned or refunded:
- Custom and Bespoke Orders: Any Caftan or Djellaba that has been altered, modified, or custom-tailored to your specific body measurements cannot be returned.
- Clearance and Sale Items: Only regular-priced items may be refunded. Items purchased under an explicit “Final Sale” or clearance banner are non-refundable.
- Hygiene Exemptions: Intimate apparel, inner slips, or matching under-garments that have been opened or tried on cannot be returned for hygiene and health safety reasons.
4. The Review and Inspection Process
Once we receive your returned item at our physical depot, our quality assurance team will carefully inspect the garment to verify its condition.
- We will instantly send you an email notification to confirm that we have received your returned package.
- Following the inspection, we will notify you via email of the official approval or rejection of your refund request.
- If your return is approved, we will initiate a credit automatically back to your original method of payment (Credit Card, PayPal, or specific banking gateway).
5. Refund Timelines
Approved refunds are processed immediately by our billing department. However, the actual appearance of the funds in your account depends entirely on your financial institution’s policies:
- Digital Wallets (e.g., PayPal): Typically appear within 2 to 4 business days.
- Credit/Debit Cards (Visa/Mastercard): Can take between 5 to 10 business days to reflect on your official bank statement.
If you have received an approval notice but haven’t seen the refund yet, please check your bank account again, contact your credit card issuer, or reach out to us directly through our gateway: https://tastoria.website/contact-us/.
6. Shipping Costs and Liabilities
- Return Shipping Fees: The customer is entirely responsible for paying the direct shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount.
- Shipping Liability: We highly recommend utilizing a trackable shipping service or purchasing shipping insurance for items of high financial value. We do not guarantee that we will receive your returned package, and Caftan Oumnia is not liable for items lost or damaged in transit by third-party courier services.
7. Damaged, Defective, or Incorrect Items
We hold our artisan needlework to the highest quality standards. In the rare event that you receive a garment that is structurally defective, damaged during transit, or completely incorrect:
- Stop using the item immediately.
- Take clear, high-resolution photographs of the defect or the incorrect item.
- Submit a formal report within 48 hours of delivery through our communication page: https://tastoria.website/contact-us/.
- Once verified, we will arrange a complimentary replacement or cover 100% of the return shipping costs to issue a full, unconditional refund.
📬 Direct Communications Gateway
For any inquiries regarding our return policies, logistics tracking, or refund tracking, please navigate to our central contact page: